Technology Procurement & Outsourcing
“Empowering Organisations Through Strategic Technology Partnerships”
As organisations modernise their operations, technology procurement and outsourcing arrangements have become central to achieving scalability, efficiency and digital resilience. From acquiring enterprise hardware and software to outsourcing mission-critical banking, cloud, payment and support functions, businesses must manage third-party relationships with precision, governance and regulatory alignment.
We support clients across regulated and non-regulated sectors in navigating the full lifecycle of technology procurement, from designing procurement frameworks, drafting RFP documentation and preparing master services agreements, to negotiating outsourcing, support and continuity obligations with technology vendors.
What We Do
Our services cover enterprise hardware procurement, cloud subscriptions, managed services, data migration arrangements, outsourcing frameworks and regulatory submissions. We help clients establish contractual structures that:
- Define clear scopes for procurement, outsourcing and managed services
- Ensure compliance with sector-specific regulatory frameworks (including BNM guidelines)
- Safeguard data security, confidentiality and privacy throughout the outsourcing chain
- Allocate risks and responsibilities through enforceable SLAs, KPIs, indemnities and liabilities
- Address cybersecurity controls, access rights, monitoring and audit obligations
- Govern subcontracting, third-party access and vendor performance
- Embed continuity, transition and exit strategies to avoid vendor lock-in
We assist financial institutions, government agencies, higher education providers, technology companies and enterprises in setting up robust procurement and outsourcing models that support long-term digital sustainability and operational integrity.
Our Strengths & Capabilities
Drawing from deep experience across cloud procurement, payment services outsourcing, enterprise licensing and regulated-sector technology governance, our team provides:
1. Legal documentation for Technology Procurement & Outsourcing
We prepare and negotiate the full spectrum of technology procurement and outsourcing contracts, including:
- Master Services Agreements (MSAs)
- Material Outsourcing Agreements (for BNM-regulated institutions)
- Hardware Supply, Delivery & Deployment Agreements
- Network, cloud and data centre procurement contracts
- Managed Services & Support Agreements
- Outsourced operations, payment processing and back-office services contracts
- Data migration, conversion and transition documentation
- Shared services and multi-vendor outsourcing models
- Vendor governance, SLAs, KPIs and performance frameworks
- RFP and tender documentation support
2. Regulatory Compliance for Outsourcing & Technology Providers
We advise clients on navigating complex regulatory frameworks applicable to outsourcing, including:
- Bank Negara Malaysia’s Outsourcing, Cloud Technology and Fintech Guidelines
- Personal Data Protection Act (PDPA) 2010 & PDPA (Amendment) Act 2024
- Cybersecurity, data residency and data access controls
- Sector-specific procurement and technology compliance requirements
We ensure that outsourcing arrangements satisfy approval, reporting, audit, due diligence and ongoing monitoring obligations required under Malaysian regulations.
3. Vendor Governance, Performance Management & Operational Risk Mitigation
We help clients build procurement and outsourcing structures that work in real-world environments:
- Well-defined SLAs, KPIs and performance monitoring
- Penalty regimes, service credits and escalation procedures
- Subcontracting controls and vendor oversight mechanisms
- Cybersecurity and operational resilience obligations
- Audit rights, compliance reviews and reporting duties
- Business continuity, disaster recovery and failover structures
- Exit-transition strategies and safeguards against vendor lock-in
4. Sector-Specific Expertise
We bring experience across regulated and public-sector environments, including:
- Banking and financial services
- Government agencies and ministries
- Technology providers and cloud platforms
- Education institutions and universities
- Payment service providers and fintech platforms
- Logistics, utilities and public infrastructure
This allows us to tailor procurement and outsourcing structures to industry-specific needs and compliance demands.
Our Experience
Below are highlights of our work in technology procurement and outsourcing arrangements, demonstrating breadth across regulated sectors, public agencies and enterprise-level technology deployments:
- Digital Banking Outsourcing – Our lawyer advised Islamic financial institution on its proposed digital banking operations in Malaysia, including structuring multiple material outsourcing arrangements and reviewing cloud and operational models.
- Service Provider Agreements for Investment Management - Our lawyer advised a Shariah-compliant investment management company on its Master Services Agreement for registrar services, transfer agency services and data migration, including obligations relating to system interfaces, data flows, operational standards and service governance.
- Government / Agency Procurement - Our lawyer advised a government agency on its Microsoft Enrollment for Education Solutions (EES) procurement framework, covering licensing structures, subscription models, service rights, support entitlements and compliance with public-sector procurement requirements.
- Outsourcing for Financial Transaction Processing - Our lawyer advised multi-channel financial switching and digital payments platform on preparing the Outsourcing Services Agreement with Bank Muamalat Malaysia Berhad for settlement services and merchant acquiring operations, addressing regulatory obligations, system connectivity, service levels and risk allocation.
- IT Hardware Procurement & Support Frameworks - Our lawyer advised various institutions on drafting Hardware Supply Services Agreements and Maintenance & Technical Support Agreements, covering deployment, lifecycle support, warranty structures and multi-tier maintenance requirements.
Why Clients Choose Us
- Strong Regulatory Knowledge
We understand the complexities of outsourcing requirements, ensuring that clients’ procurement and outsourcing models satisfy compliance expectations. - Procurement + Technology Expertise
We combine commercial contracting experience with deep understanding of enterprise technology, cloud deployment, hardware sourcing and managed services. - Operationally Practical Outsourcing Contracts
We ensure outsourcing models reflect real operational workflows, dependencies, cybersecurity obligations and continuity concerns. - Public-Sector & GLC Procurement Experience
Our experience includes advising ministries, universities and government-linked agencies on high-value procurement involving global vendors. - Proven Capability in High-Impact Digital Projects
We regularly support outsourcing and procurement for banking platforms, national education systems, ERP solutions, investment systems and enterprise infrastructure.
Frequently Asked Questions (FAQs)
Material outsourcing refers to outsourcing arrangements that may affect a financial institution’s operations, risk profile or regulatory obligations. These require compliance with BNM approval, oversight and reporting frameworks.
Common risks include performance failures, integration gaps, cybersecurity incidents, data leakage, vendor insolvency, ambiguous scopes, unclear service levels and lack of exit mechanisms. Contracts must address these clearly.
Exit provisions prevent vendor lock-in by requiring providers to support transition to another vendor or back in-house, ensuring continuity and mitigating operational disruption.
We map contractual obligations to regulatory requirements, including due diligence, audit rights, reporting, confidentiality, data protection, subcontractor controls and ongoing monitoring.
SLAs and KPIs ensure vendors meet measurable service levels, uptime commitments, response times and performance standards. They form the core of service monitoring and enforcement.
Speak to us to structure the right legal framework for your technology procurement or outsourcing project.