Fibre, Broadband & Connectivity Projects
“Building High-Performance Connectivity”
High-speed connectivity is now core infrastructure, being as fundamental as electricity and water for today’s institutions and enterprises. Fibre optics, wireless broadband and campus-wide Wi-Fi networks power everything from cloud access and e-learning to research, collaboration tools and administrative systems.
We provide end-to-end legal support for the rollout, upgrade and ongoing management of fibre and broadband projects. Our clients include universities, government bodies and corporations engaging major internet service providers (ISPs) and network solution providers to deliver reliable, scalable and secure connectivity.
We draft, review and negotiate contracts for fixed-line broadband, fibre backbones, wireless network solutions and campus-wide connectivity, ensuring that service level agreements (SLAs), uptime guarantees and support commitments meet the rigorous demands of modern digital operations.
Our Approach
Connectivity projects require long-term commitments, significant capital outlay and complex performance dependencies. Our approach blends sector awareness, IT infrastructure understanding and commercial practicality to structure agreements that:
- Clearly define bandwidth, speed, coverage and performance benchmarks
- Address installation, commissioning, testing and acceptance procedures
- Govern SLAs, uptime commitments and incident response timelines
- Allocate responsibility for maintenance, upgrades and fault rectification
- Manage cybersecurity, network misuse and fair usage policies
- Set out pricing structures, minimum commitment periods and renewal terms
- Include clear remedies for chronic downtime, non-performance or service degradation
We ensure your connectivity contracts are not just “ISP templates”, but negotiated instruments that protect your operational needs and long-term interests.
Our Strengths & Capabilities
Drawing from hands-on experience in campus networks, enterprise connectivity and ISP engagements, our team offers:
1. Legal documentation for Fibre & Broadband Services
We prepare, review and negotiate a full range of connectivity-related agreements, including:
- Internet Broadband Service Agreements
- Fibre optic connectivity and last-mile access contracts
- Wireless broadband and Wi-Fi deployment agreements
- Managed network services and bandwidth aggregation contracts
- Installation, commissioning and testing agreements
- Maintenance and technical support arrangements
- SLAs governing uptime, latency and response times
Our work ensures that contracts align with your real-world connectivity requirements, not just standard provider terms.
2. Service Levels, Uptime & Performance Protection
We place particular emphasis on SLAs and performance metrics, including:
- Minimum bandwidth, throughput and contention ratios
- Network availability and uptime percentages
- Fault categorisation and response/restoration timelines
- Planned maintenance windows and outage notification obligations
- Reporting obligations, performance monitoring and audit rights
- Service credits, termination rights and escalation mechanisms
This ensures that high-speed connectivity is not just promised, but contractually enforceable.
3. Campus-Wide & Multi-Site Connectivity Structures
For universities and multi-site organisations, we help structure:
- Campus-wide Wi-Fi and broadband rollout agreements
- Multi-location connectivity frameworks (e.g. HQ + branch + satellite campus)
- Segregation of networks for staff, students, guests and operational systems
- Layered security and access-rights considerations in contracts
- Integration with data centres, VPNs and cloud services
Our experience with higher education institutions gives us practical insight into complex, large-scale network environments.
4. Regulatory & Policy Compliance
We ensure that connectivity arrangements are consistent with:
- Communications and Multimedia Act (CMA) and MCMC requirements
- PDPA 2010 & PDPA (Amendment) Act 2024 (particularly for traffic and user data)
- Cybersecurity and network governance frameworks
- Internal ICT and procurement policies (especially for public institutions)
This helps clients avoid regulatory pitfalls while enhancing network resilience and governance.
Our Experience
Below are selected highlights of our work in fibre, broadband and connectivity projects:
- Broadband Services for Satellite Campus – Our lawyer advised various institutions on the Internet Broadband Service Agreement (including with Telekom Malaysia Berhad). Our role included:
- Structuring the broadband service framework to support academic, research and administrative needs
- Negotiating bandwidth, uptime, performance commitments and support obligations
- Ensuring clear provisions on service upgrades, scalability and fault rectification
- Wireless Network Solutions & Broadband – Our lawyer advised various institutions on the deployment of wireless network systems and broadband services, including drafting Services Agreements (including with Maxis Broadband Sdn Bhd). We assisted in:
1. Defining coverage obligations (including campus-wide and high-density areas)
2. Aligning technical specifications with the client’s digital learning and e-services roadmap
3. Addressing coexistence with existing networks, security controls and usage policies - Campus Connectivity Solutions – Our lawyer advised various institutions on drafting multiple Services Agreements for wireless network solutions and connectivity projects to deliver seamless campus-wide internet access. Our work included:
1. Coordinating legal structures for multi-vendor arrangements
2. Addressing responsibilities for installation, configuration and ongoing support
3. Embedding robust SLA and escalation mechanisms to minimise downtime and disruption
Frequently Asked Questions (FAQs)
Standard ISP terms are often drafted primarily to protect the provider. A customised or negotiated agreement allows you to:
- Set performance standards that reflect your operational needs
- Secure clearer remedies and termination rights for chronic non-performance
- Allocate responsibilities for security, support and upgrades
- Align contract terms with your internal policies and governance
Key SLA elements include minimum bandwidth and speed commitments; uptime and availability percentages; fault response and restoration times; incident escalation procedures and service credits or other remedies for non-compliance. We help you translate your operational expectations into enforceable SLA terms.
From a legal standpoint fibre contracts often focus on fixed-line infrastructure, last-mile access and physical installation obligations. Wireless broadband contracts may emphasise coverage areas, signal strength, interference risks and capacity in high-density zones. Both require tailored SLAs, but the technical assumptions and risk profiles differ, which should be reflected in the agreement.
This depends on the contract. We typically negotiate objective performance triggers for termination (e.g. repeated SLA failures); escalation and cure processes prior to termination and provisions limiting or structuring early termination penalties. The goal is to give you a realistic exit route if the service consistently fails to meet agreed standards.
Connectivity agreements should address:
- How user, traffic and log data are collected, retained and processed
- Security controls (encryption, access controls, monitoring)
- Data breach notification obligations and incident response
- Compliance with PDPA and relevant cybersecurity frameworks
We ensure your connectivity contracts incorporate appropriate data protection and cybersecurity clauses.
Speak to us to structure the right legal framework for your fibre, broadband or campus connectivity project.